Use of the term 'we' or 'us' or 'our' in this policy refers exclusively to the separate and distinct legal entity of More Handles Ltd.
Registered Address; Unit 3 Grearshill Road, Carlisle, CA3 0ET
Company Reg. No.; 6084490
VAT Reg. No.; 898257849
What sort of information do we hold?
We require some basic details and contact information to help us process your order and to ensure that we offer you the best service possible in delivering your order. Information such as your name, address, telephone number, email address and payment card details.
We hold information that you may provide in email correspondence, and in customer service and product reviews, and when you communicate with us via social media.
We retain historical information on the orders you have placed with us, what products you have bought, the prices paid and the address delivered to.
We hold your account login details including your user name, but we do not hold your password details as these are encrypted.
We may hold information on the type of device you have used to access our website your IP address, web browser, and a note of your shopping footprint on our website.
We may hold data on how you respond to our email marketing campaigns, such as whether our email has been opened, and what links you may have followed in that communication.
If you do not wish to provide this information we may not be able to complete our contract of sale with you.
What we do with the Information we gather
Your data information helps us to:
- Process your order and to ensure that we offer you the best service possible in delivering your order.
- Help and advise on any issues or queries you may have.
- Take payment from you or to process a refund for you.
- Personalise your shopping experience, such as using the right pricing structure or currency.
- Conduct market research and analysis.
- Conduct email marketing contact with you.
- Conduct online advertising with you.
- Consider the safety and security of our company, colleagues and customers.
We do not use your data for any kind of automated profiling or automated decision-making processes.
We do not use your data for any kind of credit scoring, or credit referencing as we do not offer any credit-based terms.
We will retain a record of your personal information in accordance with the legal regulations at all times as evidence of the transactions between us for accounting purposes and to provide you with the best service possible
Sharing Your Data
Some data is shared with third party companies in order to help us process and fulfil your order;
Campaign Monitor – Our email marketing facility is a third-party company. This application requires your email address details to allow us to contact you with marketing information, that you have opted to receive.
DPD – Our chosen courier partners for delivery of your order which is a third-party company. This application requires your delivery address and contact details to arrange the delivery for you and keep you notified of progress.
Livechat - A website-based chat facility on our website which is a third-party company. This application requires your email address to allow you to send an offline message.
Sagepay – Our payment authorisation provider which is a third-party company. This application is used to process your card details on a separate encrypted secure website which we do not have access to. We have ensured that they meet our standards and the legal requirements when they process your data. You can read their individual policies here;https://www.sagepay.co.uk/policies
Trustpilot – A website-based review service which is a third-party company. This application requires your email address and web order number data to allow you to post a review of our service.
We are committed to ensuring that customer information is secure. To prevent unauthorised access or disclosure, we have robust physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details which is the industry standard for encryption and enables millions of secure online transactions on a daily basis.
The payment details you provide to us are not accessible by More Handles Ltd. We use SAGEPAY as a 3rd party secure payment gateway system, which means we never have access to your payment account details.
A cookie file asks permission to be placed on your computer's hard drive. If you agree, the file is added and then helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Links to Other Websites
Our website may contain links to other websites such as supplier websites and social media platforms. However, once you have used these links to leave our site, you should note that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of information which you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We do not share your data with any other websites.
Keeping you informed about our Products & Services
If you have opted to receive marketing information from us, we may keep you up to date with offers, products and services that we have available. We may contact you via the post, email, text, online, social media or by any other means. If you ask us not to, we will not send you marketing messages. You can opt-out of receiving marketing messages from us anytime please contact us by email or phone to advise.
Controlling Your Personal Information
You may request details of personal information which we hold about you in accordance with the General Data Protection Regulation (EU 2016/679). There is no charge for this service. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may ask for proof of identity before providing such information.
You have the right to lodge a complaint with a supervisory authority if you wish, but we will always do our best to assist you and meet all our obligations under the General Data Protection Regulations.
You may choose to restrict the collection or use of your personal information at any time.
If you would like a copy of the data we hold about you please write to; More Handles Ltd, Unit 3 Grearshill Road, Kingstown Ind Est, Carlisle, CA3 0ET, or via email; firstname.lastname@example.org
Any information that we collect will be dealt with strictly in accordance with the General Data Protection Regulation (EU 2016/679) and is for the purpose of the administration of the sale and/or marketing of goods supplied by More Handles Ltd.
The lawful bases used for the processing of this data are;
- 6 (1) (a) Consent – The individual has given clear consent for More Handles Ltd to process their personal data for a specific purpose.
- 6 (1) (b) Contract – The processing is necessary for a contract that More Handles Ltd has with the individual, or because they have asked More Handles Ltd to take specific steps before entering into a contract.
- 6 (1) (c) Legal Obligation – The processing is necessary for More Handles Ltd to comply with the law (not including contractual obligations).
In accordance with the General Data Protection Regulation (EU 2016/679) you have the following rights as an individual;
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.