Sample Orders - Delivery charges as shown below will apply, however when you place your final order if its over £49 plus VAT we can arrange to refund your original delivery charge of £5.95
Orders under £16.67 plus VAT (£20 inc. VAT) - Delivery is charged at £5.95 inc. VAT and is made via Royal Mail (UK only) this charge includes a small order handling charge.
Orders under £49 plus VAT (£58.80 inc. VAT) - Delivery is charged at £5.95 inc. VAT and is made via DPD Courier. (*UK mainland addresses only)
Orders of £49 plus VAT or over - Delivery is FREE and is made via DPD Courier. (*UK mainland addresses only)
Some oversize items (eg items over 1 metre like curtain poles or long cabinet handles) are not suitable for Free DPD standard delivery or Royal Mail Delivery. The delivery charge on orders containing these items is £12.95 inc VAT.
*UK Mainland excludes; Scottish Highlands & Islands, Isle of Man, Northern Ireland & Scilly Isles, which are all charged at £15, for other areas see below. The £5.95 delivery charge includes a small order handling charge which helps to cover the packaging, administration and processing of low value orders, this enables us to keep our product prices low.
Please note, Jersey and Guernsey can’t be shipped via Royal Mail and can only be shipped via DPD.
Please note that a signature will be required on delivery of the goods.
Please Note - All Croft Hardware products are made to order, are non-returnable and have a 4 – 6 weeks delivery time.
Order by 1pm for Same Day Despatch on items by the following manufacturers; Alexander and Wilks, Carlisle Brass (excluding Manital items), Delamain, De L'eau, Eurospec, Eurolite, Fingertip Design, Foxcote Foundries, Fulton and Bray, Ludlow Foundries, Sassi Boo, The Factory Collective and Zoo Hardware. Please NOTE: **This is subject to availability**. If your order contains a mix of products they will be despatched altogether. The delivery will be determined by the product with the longest delivery time.
Each product page will state the approximate delivery times for each product.These are quoted in number of WORKING DAYS. We carry stock of most products and these are despatched either the same day or the following day. However at More Handles we offer a huge choice of products and for this reason cannot always stock every product, please check each product for its expected delivery time.
If your order contains a mix of products they will be despatched together in one consignment. The despatch date will be determined by the product with the longest delivery schedule. You may wish to place separate orders if one of your chosen products has a longer estimated delivery schedule than others.
We despatch orders on weekdays only, excluding UK bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then when it is despatched you can expect an email providing you with despatch & tracking information.
If you wish you can leave special delivery instructions when you go through the checkout process. DPD Couriers will also try and contact you prior to the delivery to advise you of an estimated delivery time, and to allow you to repsond with any specific delivery instructions. If you do not leave any special instructions and you are out when the courier arrives, they will leave a card with instructions on how to arrange redelivery or how to collect in person.
Deliveries by our couriers are covered by our insurance but only until the consignee has signed for them on delivery. Please carefully check the package for damage, tampering or shortages before signing the delivery note. We cannot accept responsibility for damage or loss in transit if you have signed for the goods.
PLEASE NOTE - We recommend that you delay booking any tradesmen to complete work that is dependant on our delivery until you have received and checked the products. Issues with delivery can occasionally occur and More Handles cannot be held responsible for any indirect or consequential loss caused by a failed delivery.
If you need something urgently we will be happy to try and help. We can offer Saturday and Guaranteed AM deliveries to most UK destinations for an additional delivery charge. Call us on +44 (0)1228 516516 for more information.
If we have despatched your order and our couriers have been unable to deliver the parcel they will leave a card explaining how and where you can arrange to collect your items. Please arrange to do this as soon as you can to avoid your parcel being returned to More Handles. If you request a re-delivery after an item has been returned to us, then you will be charged again for delivery.
If a part of your order is out of stock and likely to hold up delivery then we will normally advise you of the situation by phone or email.
NOTE: Please do not refuse delivery of a package. If you wish to return an order this must be arranged as a separate transaction. Deliveries that are refused by the customer at the point of delivery incur a £15 fee when they are returned to More Handles and this will be deducted from any refunds made. Please accept the delivery and then contact us to arrange the return.
The website can accept orders to ship to the following countries.
PLEASE NOTE AS OF 11 JANUARY 2021 WE HAVE HAD TO TEMPORARILY PAUSE ALL DELIVERIES TO THE EU, WE WILL SEEK TO RESUME THIS SERVICE AS SOON AS THE CARRIERS WE USE ALLOW THIS SERVICE AGAIN
More Handles Ltd arranges to ship all orders as Delivered Duty Unpaid (DDU). DDU is an international trade term meaning that More Handles as the seller is responsible for ensuring the goods arrive safely to your destination, however you as the buyer are responsible for all import duties, import clearance, and any taxes that might be levied on receipt of the goods. You will have to pay for any such charges made under your country's local customs policy, and you may find that the goods will not be released by the courier on your country if there is an outstanding payment.
More Handles Ltd does not charge UK Value Added Tax (VAT) to any orders despatched overseas. This is a recent change under the Brexit terms, and as all orders placed are now to be despatched after January 1st 2021 you are able to place your order now without incurring UK VAT. Please feel free to contact us if you have any questions on email@example.com.
|Austria||Up to 20kgs*||£15|
|Belgium||Up to 20kgs*||£15|
|Bulgaria||Up to 20kgs*||£27|
|Channel Islands||Up to 20kgs*||£12.50|
|Denmark||Up to 20kgs*||£15|
|Estonia||Up to 20kgs*||£21|
|Finland||Up to 20kgs*||£21|
|France||Up to 20kgs*||£15|
|Germany||Up to 20kgs*||£15|
|Greece||Up to 20kgs*||£27|
|Hungary||Up to 20kgs*||£15|
|Ireland||Up to 20kgs*||£15|
|Italy||Up to 20kgs*||£15|
|Latvia||Up to 20kgs*||£18|
|Lithuania||Up to 20kgs*||£18|
|Luxembourg||Up to 20kgs*||£15|
|Netherlands||Up to 20kgs*||£15|
|Poland||Up to 20kgs*||£15|
|Portugal||Up to 20kgs*||£18|
|Romania||Up to 20kgs*||£27|
|Slovakia||Up to 20kgs*||£18|
|Slovenia||Up to 20kgs*||£18|
|Spain||Up to 20kgs*||£15|
|Sweden||Up to 20kgs*||£15|
Rest of the World
|Australia||Up to 5kgs*||£40|
|Canada||Up to 5kgs*||£40|
|New Zealand||Up to 5kgs*||£60|
|USA||Up to 5kgs*||£40|
*If your parcel will be over the quoted weight we will advise you of any additional charges payable before we ship. Please note some larger/unusally sized products (for example some lighting & furniture) cannot be shipped internationally, or may incur additional delivery charges. If this applies to your order we will contact you ASAP.
If the country you require is not listed above please email our Customer Services Team for a shipping quote on firstname.lastname@example.org
Please allow an additional 1-2 days on our quoted delivery times for international orders to allow for additional checks and international paperwork.