More Handles 5 Star Reviews!

A huge thank you to our customers for over 3400 customer reviews on independent review site Reviews.io, where we have been consistently awarded 5 Star Customer Service.

Here at More Handles we know that our customers expect the very best service. That includes an easy to navigate website, an unbeatable range of products, and excellent prices, however 5 Star Customer Service is so much more.

We understand that customers require knowledgable staff with a friendly approach to all kinds of questions. A dedicated team of call handlers who are able to deal with any enquiry, question, problem or even a complaint.

More Handles is rightly proud of the back up and after sales support we provide. Our team of GAI (Guild of Architectural Ironmongers) trained staff are always keen to help and assist with any queries, problems or difficulties.  We ensure that we resolve any issues our customers might experience with the delivery, product issues, or questions with fitting instructions when using our vast range of products.

At the time of writing More Handles has a 4.9 Star Excellent Rating based on 3419 reviews.

However with hundreds of orders being despatched every day, we recognise that sometimes, even with the most efficient systems and best intentions, occasionally something may go wrong with a delivery.  In these instances how the situation is then dealt with proves whether a company really strives for 5 Star Customer Service.

More Handles operates with a Customer Service Team who are dedicated to ensuring that customer orders are despatched on schedule, and keeping our customers up to date with progress on their deliveries. With the internet's largest choice of architectural ironmongery on offer, there can be an occasional issue, such as with products on backorder from manufacturers, or a problem with a delivery by our courier.  Our team checks all this data every day and immediately updates any new customer orders with the latest information. For example, if an item is unexpectedly out of stock we immediately advise the customer and offer an alternative product, the choice to wait for the new delivery date, or a full and immediate refund.

More Handles 5 Star Customer Rating

Take a look at some of our customer reviews and see what our customers are saying.

More Handles uses Reviews.io as they provide an independent system of reviews from verified customers. This system of verified reviews gives confidence to new shoppers that the reviews seen are genuine and bona fide, and avoid the 'home made' reviews often seen on more dubious websites.

Our whole team take our customer reviews very seriously and everyone checks in daily to see how recent customers have reviewed their More Handles shopping experience. The Sales Team keep a healthy competition between themselves whenever a customer mentions one of them by name.  Our Customer Service Manager looks at each review and is responsible for responding to customers, which we always ensure we do if the customer has reviewed our service as anything other than 4 or 5 Star.

We are always striving to keep our Reviews.io rating at an 'Excellent 5 Star Level' and are always pleased to hear when we have done a good job, and even if there are areas that customers feel we could improve.

Ok, so we don't normally like to brag, but there is some useful context here that helps customers to see that not all online traders are the same. More Handles are specialist internet retailers of high quality Architectural Hardware, backed up with industry leading customer service.

Do you like to buy online with confidence?  Put our 5 Star Customer Service to the test and place your next order with More Handles - More Value.  More Choice.  More Service.